Privacy Policy
Last Updated: October 1, 2026
Roller Shade Factory is operated by RO-Shades LLC (“Roller Shade Factory,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit rollershadefactory.com, request an estimate, contact us, create an account, or purchase products through our website.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
Name, email address, telephone number, company name, and project location
Information submitted through contact forms or estimate requests
Window measurements, product selections, installation details, project notes, photographs, and other information you choose to provide
Account registration and login information
Billing and shipping addresses
Products ordered, order history, transaction status, and delivery information
Messages, emails, support requests, reviews, and other communications
Please do not submit sensitive personal information that is unnecessary for your inquiry or order.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Internet Protocol address
Browser type and operating system
Device type
General geographic location
Referring website or search engine
Pages viewed and links clicked
Date, time, and duration of visits
Shopping cart and session activity
Cookie identifiers and similar technical information
Security, error, and access logs
2. How We Use Information
We may use collected information to:
Operate, maintain, and improve our website
Respond to questions and customer service requests
Prepare estimates and discuss custom projects
Create and manage customer accounts
Process and fulfill orders
Arrange shipping, delivery, pickup, fabrication, or related services
Send order confirmations, invoices, updates, and support messages
Recover or remind customers about incomplete shopping carts
Prevent fraud, misuse, and security incidents
Understand website traffic and customer interaction
Maintain accounting, tax, warranty, and business records
Comply with legal obligations and enforce our terms
Protect our customers, business, website, and legal rights
If you begin checkout and provide an email address without completing the purchase, we may send a limited reminder regarding the incomplete cart. You may unsubscribe from these messages or contact us to stop receiving them.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate essential features and understand how visitors use the site.
These technologies may include:
Essential cookies: Required for account login, shopping carts, checkout, security, and basic website functionality
Analytics cookies: Used to measure website traffic, page views, visitor activity, and website performance
Preference cookies: Used to remember settings and improve the visitor experience
Third-party technologies: Used by payment processors, embedded content, or other service providers
You may control or delete cookies through your browser settings. Disabling essential cookies may prevent certain website features, including account access, shopping carts, and checkout, from working correctly.
Google Analytics
We use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as device details, browser information, approximate location, pages visited, interactions, and a unique identifier stored in a first-party cookie.
Google processes this information according to its own policies:
Google Privacy Policy: https://policies.google.com/privacy
How Google uses information from partner sites: https://policies.google.com/technologies/partner-sites
Google Analytics opt-out tool: https://tools.google.com/dlpage/gaoptout
We do not intentionally send names, email addresses, telephone numbers, payment information, or other directly identifying information to Google Analytics.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted technical standard for responding to these signals, our website may not respond automatically to every Do Not Track request. You can manage cookies through your browser or use the Google Analytics opt-out tool listed above.
4. Orders and Payment Processing
Online payments may be processed through WooPayments, Stripe, or another authorized payment provider.
Payment processors may collect payment card information, billing information, fraud-prevention data, and transaction details directly from you. We do not normally receive or store your complete payment card number or security code on our own servers.
Payment information is handled according to the payment processor’s privacy and security policies. Stripe’s Privacy Policy is available at:
5. How We Share Information
We may disclose information when reasonably necessary to:
Website hosting and technical service providers
Payment processors and financial institutions
Shipping and delivery companies
Email and communication service providers
Analytics, security, fraud-prevention, and website-support providers
Contractors or professional advisers assisting our business
Government authorities when required by law
Protect our customers, business, property, or legal rights
Complete a merger, acquisition, financing, sale, or transfer of business assets
Fulfill another purpose with your direction or consent
Service providers may access information only as necessary to perform services on our behalf and are subject to their own contractual and legal obligations.
We do not sell customer lists or personal information in exchange for money.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of your request or project
Whether you maintain a customer account
Order fulfillment, warranty, and customer service requirements
Tax, accounting, contractual, and legal obligations
Fraud prevention and security requirements
The need to resolve disputes or enforce agreements
Some information may remain temporarily in backups or archived systems after it is removed from active records.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. These measures may include encrypted website connections, restricted administrative access, secure account controls, and reputable third-party service providers.
However, no website, email system, storage system, or internet transmission can be guaranteed to be completely secure. You are responsible for protecting your account password and should contact us promptly if you suspect unauthorized access.
8. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how personal information is used or disclosed
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Appeal certain decisions concerning a privacy request
Exercise other rights provided by applicable state or federal law
To submit a privacy request, contact us at sales@rollershadefactory.com.
We may need to verify your identity before completing a request. Certain information may be retained where required for transactions, taxes, legal compliance, fraud prevention, security, or other lawful purposes.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Email Communications
We may send transactional emails related to:
Contact-form submissions
Estimate requests
Customer accounts
Orders and payments
Shipping or pickup
Customer support
Incomplete shopping carts
Transactional messages are necessary to provide requested services and may not contain an unsubscribe option.
If we send optional promotional emails, you may unsubscribe using the link provided in the message or by contacting us.
10. Customer Accounts and Public Content
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Information submitted in a product review or other public area of the website may be visible to other visitors. Do not include private or sensitive information in publicly accessible content.
11. Children’s Privacy
Our website is intended for adults and is not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through our website, contact us so we can review and delete the information where appropriate.
12. Third-Party Websites and Embedded Content
Our website may contain links to third-party websites or embedded content such as videos, maps, payment tools, or social-media features.
These third parties may collect information according to their own privacy policies. We are not responsible for the privacy, security, or content practices of websites and services that we do not control.
13. Visitors Outside the United States
Roller Shade Factory primarily serves customers in the United States. If you access the website from another country, your information may be processed and stored in the United States or other locations where our service providers operate.
Privacy protections in those locations may differ from the laws in your country.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Continued use of the website after an update means the revised policy applies to future interactions.
15. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, contact:
Roller Shade Factory
Operated by RO-Shades LLC
1 Brooklyn Navy Yard
Building 33, Suite 201B
Brooklyn, NY 11205
United States
Email: sales@rollershadefactory.com
Website: https://rollershadefactory.com